Frequently Asked Questions ( FAQ's )

•  How does it work? How do I get counseling ?

New Users need to fill up a simple registration form with very few necessary fields and accept the terms of use and Disclaimer Policy of the website. You need to fill in a user name which should be different than your real name to maintain confidentiality. After registration you can log on to the website with the user name and password you had filled at the time of registration. Logging on gets you to the Users page where you can select the services and start availing the Counseling.

•  How does the communication take place with the Psychologist/ Counselor ?

You can communicate with the counselor in the following methods :-
Exclusive Live Chat with Counselor : This is a one to one chat and works like any other text chat , where you type and the counselor can read and the other way around.

Group Discussion on a specific Topic (Pre scheduled) : This works like a Group session where One Counselor takes a session for upto 5 people on the same topic on a prescheduled time. Refer to group Chat Room schedule to know the forthcoming schedules.

Exclusive Chat with Personal Messages (through Personal Messenger) : This works like the e-mail system and hence the questions are placed for the counselor to be answered in 36-48 hours. It is designed for people who are hesitant or would prefer not to chat in Real Time. You do not use your e-mail addresses and the personal messages are accessible from your Users Page thru Inbox, Outbox or new message options.

Gallery view of Group Discussion up to 30 minutes (View only) : gallery view is available to view only the Group Chat Rooms and you cannot participate in it. One to One Chat/ Exclusive Chat is not available for Gallery or View option.

•  Do I need to download any software ?

NO. you do not need to download any software. To get the best out of the counseling ensure a good Internet connection preferably DSL. Using Dial up Connection is not recommended.

•  Is my identity disclosed or does anybody know I have seeked counseling ?

Confidentiality is completely maintained. Even the Counselor is not aware of whom he is Counseling. User names of both Users and the Counselors are different than the real names. We discourage any personal details like Real names, Addresses, Contact nos., e-mails etc to be exchanged during the Chat. The Chat is monitored for such actions.

•  Who are my Counselors ?

The Counselors are QUALIFIED PSYCHOLOGISTS and COUNSELORS and are experienced in the field of Psychological Counseling on relationships.

•  What are the benefits of Online Counseling ?

It is a CONVENIENT and COMPLETELY CONFIDENTIAL method of counseling. It can be used as a support system from the Professionals to manage the small issues that come up in Relationships well in time to prevent the relationships from going bad which can effect your life and even health.